Shipping Policy

1. Preparing Your Order

In-stock items are usually dispatched within 48 hours of payment confirmation, unless the product page states otherwise.

During holidays, new collection launches, or busy sale periods, we may need a little more time. If there is a significant delay, we’ll email you to keep you informed.

Pre-order items need additional preparation time. Please check the estimated dispatch timeframe on the product page, including the details for your chosen color and size. The 48-hour dispatch timeframe applies to in-stock items only.

If you’d like to order in-stock and pre-order pieces together, please contact us before ordering so we can confirm the shipping arrangements.

2. When Your Order Will Arrive

Delivery usually takes 7–15 business days after dispatch. Please allow additional time for order preparation or pre-order production.

Business days exclude weekends and public holidays. Arrival times may vary depending on your destination, customs clearance, weather, and local delivery conditions.

If you’re choosing a piece for a special occasion, we recommend ordering early. You’re welcome to contact us before purchasing to discuss your date, though we cannot guarantee delivery by a particular day.

3. Shipping Destinations and Fees

You’ll find the available shipping options and fees for your address at checkout. Any free shipping offers and their conditions will be shared on our website.

If your address isn’t available at checkout, please email us. We’ll be happy to check whether we can arrange delivery to you.

4. Changes and Cancellations

If you need to change or cancel your order, please contact melliflorpearl@gmail.com as soon as possible with your order number.

We’ll check how far along your order is and do our best to help. Once your parcel has been dispatched, we’re generally unable to change its contents, cancel the shipment, or update the delivery address.

For help with a return after delivery, please see our Return & Refund Policy. Your rights under applicable consumer law remain unaffected.

5. Your Delivery Details

Before placing your order, please take a moment to check your recipient name, shipping address, postal code, and contact details.

If something needs correcting, email us straight away with your order number and the updated details. We’ll try to make the change before dispatch, although this may not always be possible.

If your parcel is returned because of an incorrect or incomplete address, or an unsuccessful delivery, we’ll help you work out the next steps. Additional delivery fees may apply when resending a parcel.

6. Tracking Your Parcel

Once your order has been dispatched and tracking details are available, we’ll send you a shipping confirmation email with your tracking number or link.

Tracking may take a little time to update after your parcel reaches the carrier. If you can’t find the email, please check your spam or junk folder.

7. Customs, Duties and Taxes

We cover all applicable import duties, taxes, and customs clearance fees, so you won’t need to pay any additional customs charges when your parcel arrives.

If customs or the carrier asks you to make a payment, please email melliflorpearl@gmail.com before paying. We’ll help arrange for the charges to be covered.

You may occasionally be asked to provide recipient information for customs clearance. Please respond promptly to help your parcel continue its journey.

8. Shipping Updates and Delivery Help

If 48 hours have passed since dispatch and you haven’t received your shipping confirmation email with tracking details, or there are no tracking updates, please contact melliflorpearl@gmail.com with your order number. We’ll check on your parcel for you.

Please also get in touch if your parcel is taking longer than the estimated delivery window or appears to be missing. We’ll follow up with the carrier and help you with the next steps.

If tracking says “Delivered” but your parcel hasn’t reached you, please check with household members, your building’s reception, and the local carrier. If you still can’t find it, let us know.

9. When Something Isn’t Right

We hope every piece arrives just as it should. Please check your parcel when it arrives, and let us know within 24 hours of receiving it if anything is damaged, incorrect, or missing.

Email melliflorpearl@gmail.com with:

• Your order number.
• A short description of what happened.
• Clear photos of the items, packaging, and shipping label, where relevant.

Please keep the items and packaging while we look into the issue.

To help us investigate promptly, we can only accept these reports within the 24-hour window, except where applicable consumer law requires otherwise. This timeframe does not limit your statutory rights.