Help Center

Open your account to view your order history. Shipping confirmation and tracking information are also sent to the email used at checkout once a parcel leaves the warehouse.

Contact us as soon as possible with your order number and the change you need. We cannot promise a change or cancellation after fulfillment has begun.

Contact us immediately with your order number and the complete corrected address. An address change is not guaranteed after fulfillment begins or after tracking has been issued.

Pre-order pieces display a Pre-order label on the product image, a fulfillment card beside the price, and a Pre-order now purchase button. The fulfillment card is separate from the New label: new describes the release; pre-order describes when it will be fulfilled.

Look for Estimated to ship in the fulfillment card on that product page. If the card says the estimate is pending confirmation, please ask us before ordering if timing affects your decision.

Please contact us before combining items with different shipping timelines. Include links to the pieces you want so we can confirm how that specific order would be handled before you pay.

A pre-order date is an estimate rather than an in-stock dispatch promise. If an estimate changes after purchase, we will use the contact details attached to the order to share the update.

In-stock pieces tagged Ready to Ship leave our United States inventory in 2 business days and are estimated to arrive in 3–6 business days. Pre-order pieces use the product-specific estimate shown on their PDP instead.

Tracking is sent after the parcel has been prepared and handed into the shipping process. It can take time for the carrier's first scan to appear.

An in-stock piece sent from our United States inventory does not cross an international border for a US delivery. If a product uses a different fulfillment route, check its product-page fulfillment card or contact us before ordering.

First check the carrier page using the tracking number in your shipping email. If there is still no useful update, contact us with your order number and tracking number.

Please read the store's current refund policy for eligibility, timing and exclusions. If fit is your concern, check the product-specific chart or ask us before ordering.

Contact support with your order number, the product name and clear photographs of the item and packaging. Those details help us review the issue without asking you to repeat the story.

Check the current refund policy, then contact us with your order number and the size you received. Availability varies by piece, so an exchange cannot be promised until stock is checked.

Every garment has its own chart on the product page. The same confirmed measurements are collected in the main-menu Size Guide for easier comparison.

Compare the garment measurements with a similar dress you already own and like the fit of. Pay particular attention to bust and waist, and check whether the product description mentions shirring or stretch.

Unless a product says otherwise, the published measurements are manufacturer-supplied garment measurements taken flat. Missing values are left blank rather than estimated.

Ask us about the specific piece. Include the product link, the size you are considering and the measurement that matters to your decision.

No. Use the What's included section in the product description as the source of truth. Styling accessories shown in a photograph are not included unless they are named there.

Screen settings and lighting can affect how a color appears. Review the available model, flat-lay and detail images before choosing a color.

Check the product description for the information supplied for that piece. If a fabric composition or care detail is not listed, contact us rather than assuming.