Returns & Exchanges

Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order.

To qualify for a change-of-mind return, items must be unworn, unwashed, unaltered, and in their original condition, with all tags attached. Please include the original packaging and any accompanying accessories.

You are welcome to try on your piece indoors to check the fit. Please handle it gently and avoid perfume, makeup, stains, or damage. Items showing signs of wear or damage after delivery may not qualify for a return.

Accessories, gift cards, custom-made items, and products clearly marked Final Sale are excluded from change-of-mind returns and exchanges, except where applicable law requires otherwise. A discount alone does not make an item Final Sale.

Starting Your Return

1. Email melliflorpearl@gmail.com with your order number, the item(s) you wish to return or exchange, and the reason for your request. If something arrived damaged, defective, or incorrect, please include clear photos.
2. Our team aims to review your request within 48 hours and will email you the next steps.
3. Once your return is approved, please send your parcel within 7 days of approval, following the instructions provided.
4. Choose a tracked shipping service and email us the tracking number after dispatch. Keep your shipping receipt until your return is complete.

Please contact us before sending your return so we can help your parcel reach the right place. Do not use the sender address on your original package unless our team instructs you to do so.

Where to Send Your Return

United States Orders

Approved US returns should be sent to our US warehouse:

Please include your order number inside the parcel so we can identify your return.

Orders Outside the United States

Returns from all other countries must be sent to our warehouse in China. Our team will provide the full return address and shipping instructions after reviewing your request.

For change-of-mind returns, customers arrange and pay for tracked return shipping. Please consider international shipping costs before sending your parcel.

Return Shipping & Charges

For returns due to fit, size, personal preference, or a change of mind, the customer is responsible for return shipping costs and any applicable return-related customs charges, where permitted by law.

If your item arrived defective, damaged, or incorrect, Melliflorpearl will cover the necessary return shipping costs and applicable return-related charges. Please contact us before purchasing postage so we can arrange an appropriate solution.

Cash-on-delivery return parcels are not accepted.

Finding Your Perfect Fit

If you would prefer another size or item, please email us within 14 days of delivery. We’ll be happy to check availability and guide you through the exchange.

Exchanges are subject to stock availability. We will confirm your replacement item, any price difference, and any applicable shipping costs before proceeding.

Your Refund

Once your return arrives, we will inspect the item(s) and email you the outcome.

Approved refunds will be processed to your original payment method within 3–5 business days of receiving and inspecting your return. Your bank or payment provider may need additional time to display the funds.

For change-of-mind returns, original delivery charges are generally non-refundable unless applicable law requires a refund. Any applicable deductions will be explained before you send your return.

Order Cancellations

If you need to cancel your order, please email us as soon as possible before dispatch. Once an order has shipped, please follow the return process.

If Something Arrives Wrong

Every piece should arrive ready for its next chapter with you. Please check your order upon arrival and contact us promptly if an item is damaged, defective, or different from what you ordered.

Send us your order number, a short description, and clear photos of the issue. Our team will help arrange an appropriate solution.

Your Consumer Rights

Nothing in this policy limits your rights under applicable consumer protection laws. Where mandatory local requirements differ from this policy, those requirements apply.